Frequently Asked Questions

We have put together a page for you with our most frequently asked questions, this is designed to answer most of your queries, however if there is anything else you would like to know all you have to do is pick up the phone and give us a call. There a couple of videos as well which should help relieve some concerns and also open your eyes to the possibilities of exhibitions and events and how they can benefit you and your business!

How to Order

The easiest way to place an order with us for a pop up stand, pop up stands, banner stand or any of the products on roller banner stands is to use our online ordering system. You can also order with us by fax, post, email and over the phone by calling 01782 692712. We will talk you through all our banner stands, banner stand packages, pop up stands, pop up stand packages, exhibition stand packages, exhibition stands and the other quality products available from Plus, we will even talk you through the online ordering system on roller banner stands.

How to Order Online

To order online, simply choose your product. Whether it is a roller banner stand, pull up banner stand, pop up stand or an exhibition stand the process is the same. Choose the configuration and select the options provided on the page and then add it to your shopping cart. You can add as many banner stands or pop up stands as you like to your cart. Then when you have finished shopping for your banner stands etc. simply click on the checkout button, then register with us online at roller banner stands and order your banner stands or pop up stands. You will then receive an email with an order confirmation and all your order details.

We will then process the order for you, you will then need to send us the artwork, or if you want us to design the artwork for you, we will be in touch and we will guide you through the artwork design process doing all the hard work for you.

Sending us your Artwork

To send us your artwork simply click on the “upload artwork” button in the top left of the screen and upload your file with some reference to your order, either your order number or contact details in the message box.

We will then keep you updated on the status of your order, let you know when the artwork has arrived and we are always on the end on of the phone if you have any questions or want to know how your order is doing.

If you have any problems ordering banner stands, pop up stands, exhibition stands or any of the products big or small on roller banner stands just give us a call on 01782 692712 and we will be happy to help!

How long will it take to get my exhibition equipment?

Well it depends on the service time you’ve chosen. Our standard lead time is 5 working days from receipt of artwork and payment. Transit times will depend on your location if UK mainland next day. Please also note, all turnaround times are in working days, that is, Mon-Fri, excluding public holidays and are guaranteed. Orders on an xpress service – will be sent on a next day delivery. Northern Ireland and islands may take an extra day. If you’re at all concerned about delivery and transit time its best to call and check before you order with us. We will bend over backwards and even send a man with a van for same day delivery if it helps.

Do you ship around the world?

Of course, yes. We can ship equipment wherever you want in the world, just get in touch for a keen shipping time and cost.

If I order on Monday on a 5-day service when will I get them?

Our Plus team would need your print-ready artwork by 12 noon and approval of our any proof if required by 3pm on Monday. Hitting this deadline will mean your Exhibition equipment will be dispatched Friday. Any later and your stuff may be sent the next available working day, in this case Monday.

Can I pay extra for a delivery on a Saturday?

Yes of course. We’d send your delivery on a pre-12 noon courier. Please note, this is extra depending on the location. Call us to arrange and we’ll give you a fixed accurate cost.

What if I want to collect from your factory?

You can do this, you are welcome to visit at any time. If you want to know more please call our customer services team. We always have a cup of tea or coffee on the go and even a biscuit if the week has been profitable!

I want my stands delivered to multiple addresses, is this possible?

Absolutely, it’s best to call us so you can get the best price.

Am I able to track my order once shipped?

Yes. All orders are sent via a well known traceable courier, you will even get a notification of the exact time your delivery will be made.. When they’re dispatched we’ll let you know via our MIS system, it’s pretty nifty.

What exactly do you guarantee?

In short just about everything (apart from the lovely couriers who, like most of us, are at the mercy of traffic jams and transport systems). We created the Plus approved system which all products have to pass before we offer them to you and promise to guarantee everything about your Stands, even our lead times. We also doubly guarantee that we won’t run for the hills or stick our heads in the sand once we have your money. We’ll never overlook what really matters – the basics – great service, ease of use, honest pricing, and respect for your time, money and trust. We want you to use us again and again and again!

Does it ever go wrong?

On rare occasions of course it does, we’re all human and can make mistakes (fortunately through training and caring this does not happen very often). It’s how quick we respond, clean up any problem and our willingness to do this if you’re not happy that makes the Plus difference. One of our best clients is so as a result of how, even when things went wrong, Plus staff are 110% willing and ready to help. We are the 110 per-centers, anything less is not acceptable in our ethos.

Oh dear it’s not what I expected at all. What can I do?

Call us. We’ll be devastated if you’re not delighted with your stands but dedicated to putting whatever’s wrong, right. We have literally over 10,000 happy Plus users!

My products have just arrived and they are damaged! What now?

Our quality control team ensures all orders leave Plus HQ in perfect condition. We even photograph each stand to ensure this. However, on the very odd occasion your stand may have got damaged in transit. Contact us and we’ll send someone to collect them right away. Once we’ve got them back we’ll check the damage repair or replace and get to you asap.

Why do you want the stand back if they’re damaged or not what I expected?

We need to see what the problem is and fix it quickly so it doesn’t happen again. We strive to ensure only perfect stands are dispatched; when they’re not totally flawless we want to know why.

Can I get a refund?

If you’re really unhappy with your stand then talk to us, we’re understanding. After all, if you’re not happy do you think we are? We want you for life!

You talk about the PlusMarque what does it mean?

Glad you asked. We developed the PlusMarque® seal of approval to raise standards within the industry and give us an internal benchmark. It’s part of our 32 year heritage and has moulded the company that is Plus today.

All Plus products are protected by PlusMarque® and ensure excellence across five key areas to meet our exacting standards:

Quality: ensures the validation and integrity of our raw materials, production process and supply sources. All have to pass stringent tests and be fit for purpose before they are offered for sale.

Manufacture: ensures only extensive, modern production facilities are used to guarantee professional product and service.

Delivery: ensures your order will arrive via a traceable courier, at a time and location of your convenience.

Performance: ensures our team fully understands your business requirements, cares and delivers to your expectations.

Support: ensures that Plus’s outstanding reputation for customer service, quality, value for money and after sales support is maintained and improved on.

How do I know it’s not all talk?

Just read a few of our testimonials, they are all real! You can ring and check if you ask us for the details. Why not see for yourself that we really do walk the talk, just place an order.

How can I pay for my goods?

With plastic or by bank transfer of course! We accept all major cards (Visa, MasterCard, Maestro, Solo, Visa Electron and Visa Delta) but unfortunately we don’t accept American Express or Diners Club at the moment. If using a card just call us with your card details or order and pay online. We also accept payment by BACS or by cheque, but we can’t start work on your job until the funds have cleared in our account. Sending a screen-grab of the online payment page will grease our wheels!

Like your competitors do you charge a handling fee for card payments?

No. Our bank charges us but we don’t pass it on (aren’t we nice).

Do you accept cash?

Yes but we prefer plastic, or bank transfers naturally.

Can I open a trade account?

Not on your first order. If you want to open a 30-day from date of invoice account please talk to our customer service team who’ll take your registered company details, trade references etc.. Because of the cost of running a credit account these days you will also have to spend at lest £5000 per annum as well. Please note, your details will be passed to HSBC who will perform various financial checks to verify suitability.

Do you keep my details?

We do keep some of your details like your name, address and order history; but we don’t store any of your payment details.

My business is VAT registered in Ireland or the EU, how do I ensure I’m not charged VAT?

If in Ireland or anywhere else in the EU, you’ll be asked if you have an EU VAT number. We’ll then check with HMRC and zero VAT your purchase if everything is valid.

How are my Plus Goods packed?

We’re very particular when it comes to detail and work hard to ensure your goods arrive without a scratch. The same goes for our packaging. We believe it’s all in the detail. Small things, like how your perfectly printed plus goods are packed is important to us.

Does any of your packaging carry the Plus logo?

In short Yes. If you want them removed as selling on then please inform us and we will plain package and remove all branding!

Can I have my own brand on the packaging?

Yes for a flat fee of £5 we can print colour logos and labels to carry your brand..

I'm worried as my budget is tight and don't know if it is going to be big enough to get the right results from your exhibition or event?

Stop worrying and pick up the phone…

Exhibitions can be tailored to any budget and with our guidance will show you how to generate fantastic returns on your investment, no matter how big or small, your budget.

Your standard delivery is 5 days but I need it quicker?

No problem. Basically from receipt of payment and print ready artwork, or from when you sign off your proof, we work to a standard 5 working day turn around, so if you ordered your roller banner stand on the Monday, paid for it on Monday and we received the artwork on the same day, your banner stand would be delivered the following Monday. However we operate an express service on the majority of our products where if  needs be we can turn your products round the same day and despatch that night for a next day delivery. For more information on this service please call our friendly customer service team on 01782 692712.

The full money back guarantee, how does this work?

We are the only exhibition company to offer a complete and extensive full money back guarantee. We offer it on every single product that leaves our production facility even if you have had something printed or a completely custom built product. If you have any issues whatsoever just notify us within 24 hours and we will either replace your stand or solve the issue to your complete satisfaction.

We are very proud of our high quality and customer service standards. Which is why we back them by such a comprehensive guarantee.

If my stand is not delivered in time what happens?

This is very simple. If your stand is not delivered in time, we will not expect you to pay for it.

Why choose Plus Display?

With over 33 years experience in this industry, we have the hands on experience money cannot buy and few other companies can match. There are many good companies out there who can provide you with a stand, but none can advise you on the best way to get the most out of your stand and how to turn your next exhibition or event in to a rich source of new business. If you would like to find out more just give us a call on 01782 692712.

How do I know my artwork will print ok?

We perform extensive pre print checks completely free of charge to every piece of artwork that goes through our studio to print. So whether you have supplied your own artwork or we have designed it for you, rest assured, that if there is any issue with it whatsoever we will notify you immediately. Also our artwork specification sheets detail how to set up your artwork, the minimum resolution of images to use and even how to save the file out of specific programmes like Indesign. Most of these can be found on the product pages in the product tabs half way down the page, if you cannot find them just give us a call and we will email them over to you.

What happens is my banner hardware breaks in 6 months time?

Every piece of hardware we sell is backed by a minimum 2 year guarantee. Our BV banner stands are backed by a 5 year guarantee and our high end banners like the brilliant baracuda are backed by a 10 year guarantee. All our pop up stands have a 10 year guarantee. So if on the very rare chance that something does go wrong with your stand hardware, just give us a call, return your stand and we will repair or replace it completely free of charge.

Can you deliver my exhibition stand overseas?

We can deliver your order anywhere in the world, we provide order specific quotes for this due to the varying nature of size and weights. If you would like more information on this service just call us and tell us what, where and how quickly you need it there and we will come back to you with a full quote.

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